Terms & Conditions
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you will not be able to buy any products from us.
1. General
1.1. These Conditions shall supersede all earlier conditions of C&Comfort.
2. Definitions
2.1. "CC" means CompComfort or C&Comfort or CComfort of Derwent Drive, Castleford, West Yorkshire, WF10 3SX.
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2.2. "DIY System Build" means the sale by CC of a package of all the components needed for the self-assembly of a computer system by the Customer.
2.3. "Price" means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price is stated on the CC Order Confirmation.
2.4. "Order Confirmation" means the acknowledgement of the Customer´s order sent to the Customer by CC.
2.5. "Dispatch Email" means the email sent to the Customer to confirm their order is accepted and the goods dispatched.
2.6. "Product" means any computer components or other goods supplied to the Customer by CC.
3. Ordering and Payment
3.1. Our website gives the option to view prices exclusive or inclusive of VAT. We charge VAT on all new applicable products.
3.2. After placing an order, CC will send an Order Confirmation to you. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance and we will confirm such acceptance by sending an email to you confirming our acceptance of your order and dispatch. The contract between us will be formed when we send the Dispatch Email.
3.3. The contract will relate only to those Products in the Dispatch Email. We cannot be obliged to supply any Products which may have been part of your order but have not yet been confirmed by the Dispatch Email.
3.4. All descriptions, photographs and advertising are solely to provide an idea of the products they describe. While we take every care with our descriptions, errors may occur, and are excepted from the contract if very minor. Images are for illustrative purposes only.
3.5. Payment can be made by credit or debit card, cash, PayPal. We cannot dispatch any Products until we have cleared funds. If you are using PayPal as your payment method we reserve the right not to ship to unconfirmed addresses.
3.6. If payment is made by credit or debit card, we reserve the right to make delivery to the statement address of the card holder.
3.7. Credit/Debit card details are taken for click and collect/call and collect orders but will not be charged unless you fail to collect in which case we reserve the right to charge a handling fee of 10% (minimum £5.00).
3.8. While we try and ensure all prices on our website are accurate, errors may very occasionally occur. If we do discover an error in the price of a Product ordered before dispatch we will inform you as soon as possible and give the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If the order is canceled under this clause and you have already paid for the Product, you will receive a full refund.
3.9. If the pricing error is obvious and could have reasonably been recognized as a mis-pricing, we will be under no obligation to provide the Product even after dispatch.
4. Consumer Rights
4.1. You may cancel your purchase at any time within 14 days of receipt and we will give you a refund in accordance with our Returns Policy. Some items are not covered by this clause; please refer to our Returns Policy for further details. You must inform CC in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk. We recommend you follow a packaging guidelines and return via recorded delivery as we cannot be liable for goods damaged or lost in transit to us.
4.2. If a Product is faulty or delivered in error then please refer to our Returns Policy and clause 5 below.
4.3. If you wish to return Products not covered by clause 4.1 or 4.2 above then such Products will be accepted at the discretion of CC. You must obtain a RMA number from CC and quote this when returning the goods. You will be credited with the current market price.
5. Delivery
5.1. Any delivery date stated is a warranty by CC to use reasonable endeavours to effect delivery by that date. No liability will be accepted by CC for failure to meet a stated delivery date, apart from the Guaranteed Next Day Delivery service which may apply in which case our liability is limited to a refund of the carriage of the order. If a product is delivered to you in error and is not what you ordered, then you must contact Customer Services who will arrange for collection, and for the correct product to be delivered (if applicable).
5.2. Products supplied by CC are delivered at the risk of CC. Customers must make a claim for damage or loss of the goods in writing: -
5.2.1. If a Product is damaged, within 5 days of delivery; and
5.2.2. If a Product has been lost or is short, within 5 days of delivery.
5.2.3. A claim for loss or damage may not be allowed if the you claim outside the above time limit.
6. Guarantee
6.1. If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship, then CC shall at its option repair or replace the Product free of charge for labour and materials. If a Product is found to be faulty within 30 days then you have the option to a refund for the faulty product.
6.2. You should return the Product in its original packaging to CC at the address above. Prior authorisation must be obtained for any returns by contacting CC customer services and obtaining a RMA number, which must be quoted in any correspondence. You must back up all data as we cannot guarantee your data during repairs or testing.
6.3. All pre-owned or refurbished Products covered by 14 days Limited Warranty for hardware and begins on the date of delivery. The warranty period is not extended if we replace a warranted product or any part(s). C&Comfort may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
Hardware includes: Motherboard, Graphics Card , NB , Communication, CE, OSD, Barebone, multimedia and server. For other peripheral equipment like USB mouse, battery, etc., and accessories like microphone, headphone, etc, a three-month free warranty is provided for standard warranty period.
6.4. The software not pre-installed is not covered within the Product's warranty. The warranty of the pre-installed software shall all be handled in accordance with Microsoft's End User License Agreement (EULA). The Company assumes no responsibility for any software subsequently installed by the customer itself and any possible consequential breakdown or damage. For any problem concerning the software, please contact the software vendor. For the software CD or floppy disk included with the Product, a three-month warranty is provided. If replacement is required for a problem (excluding abnormal use or man-made scratch), the customer shall present the software disk to the service center for replacement.
6.5. This Limited Warranty does not cover:
• Software, including the operating system (if any), trial software (if any) and pre-loaded software (if any)
• Problems that result from:
• External causes such as accident, abuse, misuse, or problems with electrical power
• Servicing not authorised by C&Comfort
• Usage that is not in accordance with product instructions
• Failure to follow the product instructions or failure to perform preventive measures
• Problems caused by using accessories, parts, or components not supplied by C&Comfort
• Products with missing or altered Service Tags or serial numbers
• Products for which C&Comfort has not received payment or are being disputed
• Products damaged by misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, telephone failure or acts of God
• Cost of installation, removal or re-installation of this product or any component of the product
• Expendable items such as batteries, toner cartridges, projector bulbs and other operating supplies
• Purely cosmetic scratches, dents or other similar damages
• Vinyl skins applied to the product by C&Comfort
6.6. All Products other than DIY System Build are sold as individual components. All returns must comprise of only the defective Product.
6.7. If any item is returned which is found not to be faulty by our technicians, then a charge will be made for return carriage insurance and administration.
6.8. This clause does not affect your statutory rights.
7. Limitation of Liability
7.1. We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
7.2. You accept that any Products purchased which are listed as Clearance have a warranty of 90 days unless otherwise stated on the item description.
7.3. Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.
7.4. This does not include or limit in any way our liability:
7.4.1. for death or personal injury caused by our negligence;
7.4.2. under section 2(3) of the Consumer Protection Act 1987;
7.4.3. for fraud or fraudulent misrepresentation;
7.4.4. for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or
7.4.5. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
7.5. We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:
7.5.1, loss of income or revenue;
7.5.2. loss of business;
7.5.3. loss of profits or contracts;
7.5.4. loss of anticipated savings;
7.5.5. loss of data, or
7.5.6. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this clause 7.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 7.1 or any other claims for direct financial loss that are not excluded by any of clauses 7.5.1 to 7.5.6 inclusive of this clause 7.5.
8. Uncontrollable Events and Delays
8.1. In case of delays caused by circumstances beyond the control of CC or its suppliers, CC shall have the right to either suspend delivery or to cancel the contract without liability.
8.2. Examples of Uncontrollable Events are (by way of example and not limited to) natural disasters, flood, strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.
9. Import duty
9.1. If you order Products from our site for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
9.2. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
10. Customers Obligations
10.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.
10.2. Images are for illustration purposes only.
10.3. Specifications are correct as per manufacturer information.
10.4. You must provide reasonable courtesy information and co-operation to CC.
11. Entire Agreement
We will rely on these terms and conditions and any documents referred to in them in relation to any contract between us. Please make sure any variations to there are confirmed in writing by a director.
12. Marketing Emails
12.1. "Marketing Emails" refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted. Images are used for illustrative purposes only. Prices valid for the indicated time period only. Offer pricing only available on the on-line store. Retail prices apply through the Trade Counter and Telephone Sales.
13. Miscellaneous
13.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected
13.2. Contracts for the purchase of Products and any dispute or claim arising therefrom are subject to the jurisdiction of the courts of England and Wales.
14. Variation of Terms and Conditions
From time to time we may need to update these terms and conditions to reflect changes in legislation, the marketplace or company policy. The contract will be subject to those terms and conditions in force at the time of the formation of the contact – on the date of the Dispatch Email.