Delivery Information

Your pack shipment

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via courier (Evri, APS24, ParcelExpress...) or Royal Mail with tracking and drop-off with signature as normal class. If you prefer delivery with other extra options, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery Options and Charges

We generally use Evri (Hermes) and Royal Mail to deliver orders quickly and cheaply across the UK.

Our apologies, international deliveries are temporarily suspended at this time.

Delivery charges for most of the mainland UK are shown automatically on the basket page. Please log in and enter your address for exact international, non-mainland UK or Highlands pricing.

* Your carriage will be refunded if we fail to deliver. Please see Guaranteed Delivery Conditions

Mainland UK Standard Services

Royal Mail 1^st Class	95p to £2.99 depending on size/value up to 1Kg
Next Day Guaranteed*	£6.95 or £10.99 depending on size/value
2-4 Day Courier	£5.99 or £8.99 depending on size/value
Free shipment	on orders over £50
Local Free Delivery	on orders over £50 up to 15 mails from Castleford

Non-Mainland and Highlands Pricing

Most parcels can now be delivered to any part of the UK including off-shore locations and the Highlands of Scotland with no surcharges by Evri . Parcels over 5Kg or of high value are delivered by Royal Mail. This service is more expensive.

Channel Islands and Northern Ireland
- Next day: £13.00 up to 10kg and 58p per kilo thereafter
Scottish Highlands and offshore islands
- Two day only: £11.60 up to 10kg and 36p per kilo thereafter.

Where possible, we will offer Evri delivery options including our free over £80 offer. Under certain circumstances, it may be cheaper to place several small orders rather than one large order to reduce the weight.

Please log in and enter your delivery address to see correct pricing for your order in the basket and checkout

International Pricing

Our apologies, international deliveries are temporarily suspended at this time.

Guaranteed Delivery Conditions

We now guarantee our next day Evri delivery service. A few conditions apply:

All items on the order must be in stock for next day delivery
On a working day, your order must be placed by 5pm
Working days are Monday to Friday and exclude Bank Holidays
Orders are only dispatched and delivered on working days (Mon-Fri), so an order placed at 6pm on Friday would be dispatched on Monday and would be delivered on Tuesday.
Dispatch of orders is subject to meeting satisfactory fraud checks and funds having cleared.
If the courier calls at your address and leaves a card because you are not in, this will still count as having been delivered in time.
The full extent of the guarantee is limited to a refund of the carriage element of your order only.

Our Couriers

Most orders are delivered by either Evri or Royal Mail but we can use any other couriers to deliver your order faster and more safely at that moment.

Direct Shipped Items

Sometimes we ship items directly from our suppliers and not from our store warehouse. In this case, other couriers may be used and the delivery option in the checkout is simply labeled ‘Next Day Delivery’. If you would prefer a Royal Mail delivery, then please select this option instead.

Damaged item

If your parcel is visibly damaged from the outside, please do not accept delivery, and call with your order number and a description of the problem. We will arrange a replacement as soon as possible.

If you open the parcel and the goods are damaged, please call us of receiving the goods. Please take photographs to send to us. Please see our returns policy for more help.

It is important that you keep the item and all the packaging that the item came in, as this may be required to claim from Royal Mail or the courier.

Unwanted goods

In accordance with your rights when you purchase goods on-line, unwanted products can be returned so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in "as new" condition and must not have been used, installed or had any data input on them. Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.

We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them.

You must return the goods to us within 14 days of telling us you no longer want them. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items. You have the option of using our courier at discounted rates. Please see suggested packaging on the courier pages.

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). If your order was eligible for free delivery, then no refund for postage can be applied.

We cannot refund/cancel your purchase if the seal has been broken on any DVDs, CDs, memory cards or software, including games, if the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed or if the goods were a special order to your specification, for instance a PC system built to order.

We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.

Faulty Goods

Items faulty on arrival. You have the option of an exchange or refund. If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Services (support@compcomfort.com) for a pre-paid returns label and follow enclosed instructions. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

If any of your purchases develop a fault, and it's more than 7 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

For products sold as open box or clearance the warranty period is 90 days.

Damage in Transit

If any items were damaged in transit, we ask that you report it to us within 5 working days. If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services (support@compcomfort.com) as soon as possible and in any event within three days, and we will do our best to resolve the problem.